The Netflix UI-800-2 error usually indicates that the information stored in your streaming device – Roku, Firestick, Smart TV or Blu-ray player and other devices – is causing the problem and needs to be updated.
Here are five ways to correct the Netflix UI-800-2 error on any of the above devices or on other devices used for Netflix streaming. Although they seem simple, in most cases the Netflix error is corrected.
While it may seem like an understatement to say that the troubleshooting steps are simple, restarting your device can solve many of the problems you may encounter.
If you are using a Roku, decoder or streaming device, wait up to three minutes before turning it on. It’s also best to unplug it immediately.
A simple restart can help remove cache files or background processes that may be preventing Netflix from working properly. Also, if you have recently updated an application, especially Netflix, a restart is very helpful.
Also read: 9 ways to correct an error on the Netflix site
You can update the firmware on your device or contact the device manufacturer to do this for you. You can also try resetting the device to the factory settings or at least the network settings to fix the Netflix UI-800-2 error.
Outdated firmware can cause problems with updated applications, leading to the Netflix error mentioned above.
You can also disconnect Netflix from your streaming device or smart TV and then reconnect to correct the error. The following steps will help you close the Netflix application on Roku, Blu-ray players, streaming devices, and smart TVs.
- Select either More Info/More Info on the error page or click the Settings (Gear) icon on the Netflix home screen.
- Then select “Exit/Reset” on the “Input/Output” screen.
You can also use our guide here to shut down Netflix on your iPhone or shut down Netflix from all devices, including your PC and Android device.
If the Netflix error continues to occur, you should uninstall and reinstall the application on your device. All issues should be resolved by reinstalling the application along with all data and cache of the application.
You can also see if the Netflix application has an update pending on your device. Updates contain bug fixes and patches that may fix the bug.
Also read: 11 ways to correct the Netflix NW-2-5 error code
As with the above solution, you may experience problems with the firmware or software on your router or modem, especially if they have been recently updated. Rebooting your router can also help reset and fix the Netflix UI-800-2 error.
The five methods above will help you fix Netflix UI-800-2 error on your Smart TV, Roku, Blu-ray or other streaming media player.
If none of the above actions seem to have fixed the Netflix UI-800-2 error on your device and you are wondering “Is it really you or is Netflix not working?”, then you should check the status of the Netflix server on the official site here or through third-party sites like DownDetector here.
If Netflix is not working, all you can do is wait for the service to be restored.
Also read: 7 ways to correct Netflix NW-3-6 error
Pray leads the editorial team of . When he’s not writing, he enjoys cycling or drinking beer as a Manchester United rival.
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Frequently asked questions
What does the NW 2 5 code mean on Netflix?
If you see an NW-2-5 error code, it usually means that there is a problem with the network connection that is preventing the device from reaching Netflix.
How do I fix a Netflix error?
How do I reset Netflix on my smart TV?
Netflix blocks, does not respond or remains blocked from downloading.