Communication is a fundamental requirement for any type of company. In these modern times, every entrepreneur is looking for strategies that can be effective and profitable for his or her business. This global economy is the reason why companies are no longer limited to a particular country, but can establish themselves anywhere in the world.

However, this variation in the location of companies poses a major challenge when it comes to maintaining a smooth flow of communication. To solve this problem, the modern Internet community has introduced VoIP telephony services for businesses.

VoIP is an abbreviation of Voice Over Internet Protocol. It is a technology that allows us to make or receive calls over the Internet.

How does VoIP work?

The VoIP telephony service for businesses mainly consists of a number of protocols that work together to provide telephony functions over the Internet. It is similar to traditional telephone lines, but what makes it special is that it offers the flexibility and mobility that traditional telephony lacks.

This technology works on computer networks using packet-switched protocols. You place the voice signals in packets that can easily be sent over any VoIP compatible network (e.g. LAN or local area network).

With these packages much more information can be sent over the network, which supports and improves the communication needs of companies.

In this rapidly changing world, it is very important to keep your business up to date. As the company grows and expands, it becomes very important to have a single platform where all team members and customers can connect and share information.

From a cost-effective to a multi-tasking platform, VoIP has a wide range of features that make it the best platform to meet all the telecommunications needs of any business. Like Benjamin Franklin said: Time is money. As a result, companies cannot spend their valuable time on traditional telephone services.

VoIP telephony service for businesses

Best VoIP telephony service for companies in 2020 Top 10 Companies

1. OnSIP

Formerly known as Junction Networks, OnSIP provides real-time communication services to more than 1,000,000 customer accounts. It is one of the cheapest VoIP providers.

Main features :

  • Auto-secretaries
  • Voicemail to e-mail
  • Find me everywhere,
  • ACD queues
  • Integration of Zendesk and Google Analytics
  • Application for the phone browser
  • An intuitive administrative portal

The advantages of

  • Low costs
  • flexible payment options
  • You pay according to the time spent (per minute).
  • Unlimited package (for each user).
  • 30 days free trial.


  • There is no possibility to organize a call queue.
  • No options.

2. Vonage

Vonage opened its traditional VoIP technology to consumers, who still offer it at $24.99 a month. Vonage offers various VoIP plans for companies starting at $19.99 per month.

Main features :

  • Virtual secretary.
  • Voicemail to e-mail and administration portal.
  • It can be used via a broadband internet connection.

The advantages of

  • Strong and user-friendly product
  • Easy to set up
  • Calls can be redirected to different locations
  • Works over Wi-Fi and LTE


  • Fuzzy support
  • Technical Assistance
  • Additional monthly fee for standard features
  • More than 400 complaints from customers of BBB (Best Business Bureau)

3. RingCentral

RingCentral offers four different levels of VoIP packages, with the lowest package costing $19.99 per month and the highest $49.95 per month per user.

Main features :

  • Free minutes from 100 to 1000 free minutes.
  • Unlimited video calls.

The advantages of

  • The installation only takes a few minutes.
  • Technical support and reliable service


  • It has not been possible to set up a reception system for conference calls.
  • Linux support is not direct, but you can use the web toolbar

4. 8×8

The 8×8 company from San Jose is one of the oldest VoIP providers. It was founded in 2002 and currently serves more than one million companies.

Main features :

  • Plug and Play service
  • Immediately start installing 8×8 on the unit.
  • System offer
  • 365 implementations
  • Voicemail to e-mail
  • View of the screen
  • Car Secretary
  • Calls on hold and call forwarding
  • Tripartite communication
  • Videoconferencing and audioconferencing

The advantages of

  • Working time greater than 99.99%.
  • Broadband network enables fast and easy communication
  • Flexible pricing
  • Unlimited calling


  • Limited possibilities for organising queues
  • Restricted mobile access
  • Do not offer a free trial
  • closed PLC

5. Grandmother

Ooma Telo is a leading provider of VoIP services in residential buildings, striving to connect all types of devices with a free calling application.

Main features :

  • Smart Home Integration with Amazon Alexa
  • Remote voicemail
  • Online call logs
  • Blocks spam messages.

The advantages of

  • Unlimited local and long distance calling.
  • Low costs
  • One of the best challenging qualities in the industry
  • Provides automated configuration tools that respond dynamically to the network.
  • Unlimited access to calls in more than 60 countries for $9.99 per month
  • Ooma supports both analog and IP phones.
  • There’s no reason to change the number.


  • Higher than average equipment costs
  • A reference plan
  • Complaints about interrupted calls

6. Desert grasshopper

The concept of the company’s name arose from the grasshopper’s ability to move forward at a speed that seemed to contradict its size and status.

Grasshopper was founded in 2003 by Siamak Tagados and David Hauser and encourages many entrepreneurs to expand their business.

Main features :

  • Free or shared rooms.
  • The caller ID of the company is displayed during calls.

The advantages of

  • Flexible contracts
  • Competitive prices
  • Free toilets


Maximum 3 free or shared rooms.

  • No Windows or Blackberry application
  • Sound quality problems
  • Problems relating to the details of the transcription
  • Additional costs for certain functions

7. Hippo call

Call Hippo is a cost-effective VoIP solution for business communications. With this VoIP solution, business owners can set up and start making and receiving calls fairly quickly.

Main features :

  • The virtual administrator greets the callers.
  • If the user is already on the phone, missed calls can be forwarded to voicemail.
  • Users can receive voice messages by means of a push notification or e-mail.
  • Comprehensive functionality

The advantages of

  • The Hippopo call can be set up in less than three minutes.
  • Offers annual accounting
  • Call Hippo’s phone systems and software are integrated with several leading Customer Relationship Management (CRM) software platforms, saving employees time.


  • Counted calls
  • Many international calls are too expensive.
  • Customer service is complex.

8. Telecommunications trusses

This company was ranked first. To be one of the best VoIP providers in the United States and Canada, and there is a reason for that. Traverse Telecom has never disappointed the thousands of customers around the world who have used its services in the past.

Main features :

  • They offer VoIP tariffs in more than 100 countries.
  • In the past, they have never stopped satisfying all customers.
  • Customer service available 24 hours a day
  • Fax to e-mail
  • HD voice
  • IVR
  • Car Secretary
  • Offers conference calls, routing, DND, music on hold.
  • Car Secretary
  • Offers conference calls, routing, DND, music on hold.

The advantages of

  • Low cost (their VoIP plans in Canada and the US start at $24.99).
  • For an additional $10 per month, you can activate unlimited call recording.
  • Zero downtime.
  • Free national and international calls
  • Adjustable by the user.
  • Provides the best feedback to customers


  • Not as effective as in the United States and Canada as in other countries.

9. MegaPath

MegaPath was founded in 1996 and has over 24 years of experience in the industry. It offers call plans starting at $19.95 per user per month, with the Premium plan costing $29.95 and the Corporate Voice plan $39.90 per user per month.

Main features :

  • Unlimited national and international calls and over 50 functions.
  • Auto-secretaries
  • Recorded calls, call forwarding
  • Free rooms.

The advantages of

  • More than 50 call options available
  • No contracts.
  • Unlimited national calls


  • Additional costs for certain functions, such as electronic faxing and call recording

10. Wave

Jive VoIP services are available for companies of all sizes. There are five different pricing options, ranging from $19.95 per user per month, with the most expensive option being $29.95.

Main features :

  • Different levels of the pricing system. Easy to set up and use.
  • Videoconferences
  • Individual conversations
  • Long-Term Talk

The advantages of

  • Plans available
  • Good support
  • Access your office functions from your mobile device
  • Full mobility, so people can call wherever they are.


  • Additional payment for premium video options
  • Adding existing phones can take a long time.

Business benefits of VoIP telephony services

1. Low call charges:

The fact that all it takes to use VoIP telephony services is a reasonable Internet connection makes it a cost-effective method. As customers are spread all over the world, regular telephone services can be very expensive, but VoIP services generally offer free international calls.

2. Mobility for work purposes:

A growing company is never limited to specific locations, and the regular telephone service requires a change of telephone service every time a company moves to a new location, while VoIP telephone services offer this flexibility because there are no physical limitations. You can easily move according to the needs of the company as it is a web-based management system.

3. Available worldwide:

VoIP telephony services enable employees to remotely access services such as voice, fax and office data via the corporate intranet. It thus enables entrepreneurs to offer their clients the opportunity to work from home.

4. Reliable:

VoIP is extremely reliable. If there are problems with the Internet, this does not mean that you cannot make calls, because VoIP telephone services are equipped with a call forwarding function. So if you can’t answer your desk phone, you can easily use a mobile device or laptop for the same thing.

5. Universal specifications:

VoIP telephony services allow you to connect to a variety of devices to keep your business running at peak performance. Functions such as caller ID, virtual numbers, contact lists, voicemail, etc. can be customized to make them more effective. For example, voice messages and messages can be forwarded to several colleagues with a single click.

Factor to be taken into account when choosing a VoIP telephone service

Every time we install new telephone services for our company, there are several factors we have to take into account.

1. Customer Service:

This is a very important point when purchasing VoIP telephony for your company. Always prefer a service provider that provides all-day customer support.

2. Integration with third parties:

It is very important to ensure that the VoIP telephone service you choose can be integrated with the other services you use. Indeed, an incompatible VoIP service requires you to migrate your data from products already in use, which can be very annoying.

3. Connection services:

Don’t forget that not all internet connections are compatible with VoIP phones. It may therefore be a good idea to try a demonstration, as it is slow or inconsistent to see how an Internet connection can disrupt your company’s communications.

4. Flexibility:

You should always opt for a flexible plan, because the day-to-day business involves a lot of changes. Therefore, the VoIP telephony service plan should be designed so that it can be expanded or adapted to the needs of your company.

5. Budget:

It is very important to decide on the maximum amount you are willing to spend on the installation of VoIP telephony for your company. The VoIP market offers flexible offers that can be chosen based on a company’s budget.

Frequently asked questions [FAQ]

Is it expensive to switch to VoIP phone service?

Companies always prefer to focus on new technologies that can help them in the long term. In the case of VoIP telephone services, they are cheaper than traditional fixed lines. Depending on the plan you choose, the costs may vary, but they are usually reduced.

How much bandwidth is needed for this?

VoIP telephony services require a fast Internet connection. But there is no fixed bandwidth, it depends on the number of simultaneous calls made in your company. If you need to make more calls at once, you need more bandwidth.

Are VoIP telephony services safe for businesses?

The VoIP telephone service is just as secure as traditional fixed lines. Companies are still able to encrypt VoIP calls to prevent unauthorized eavesdropping.

Will I lose business functionality after the installation of VoIP telephony?

VoIP generally offers more opportunities for your business than traditional telephone services. So I don’t think there’s any chance of losing anything special. The same function may not be available in the VoIP phone service, but you can get an alternative.

Are our VoIP calls free?

Yes, there are free VoIP phone services available. If you have a computer with a microphone and speakers and an internet connection, you can communicate easily and free of charge via VoIP.


In this coronavirus pandemic, domestic work is the new norm. All companies are struggling with bottlenecks, but a reliable VoIP service provider can help pave the way. And fortunately there are many possibilities when it comes to choosing a VoIP telephony service for companies.

In fact, choosing the ideal VoIP phone service is a big challenge for companies, but good planning can lead to good results. VoIP telephony services have proven to be an advantage for businesses and offer a wide range of digital features at affordable prices.

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