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The Xbox One is a gaming console developed by Microsoft. It was first launched on November 22, 2013 in 13 countries, and then was later launched on March 11, 2014 in 22 countries. Initially the Xbox One had a lot of issues, including installation stopped, but they were fixed with later updates. The installation stopped problem occurs when the Xbox One is installing or trying to update an application or game. The stopped problem occurs when the console stops responding to the controller, or the screen goes black.

Many users have complained that their Xbox One installation remains stuck at around 99%.

If your Xbox One game installation process stopped at (or near) 0%, then your console started downloading an update during the installation process. In that case, the installation will not take place, regardless of the waiting period.

In this guide, we’ll show you how to fix the Xbox One installation stopped error.

See also: How can I fix the Xbox One PBR9000 error?

How do I fix a broken Xbox One installation

Method 1: Deleting saved games

This option will not delete games saved to the Xbox Live cloud, only locally saved data. Here’s how:

  • First, remove the disk from the console
  • Scroll left to Xbox Home and open the manual.
  • Then go to Settings > All Settings > System > Memory > select Delete locally saved games > Yes to confirm.
  • The console is rebooted. Now try to install the game again.


Method 2: Put the console in offline mode and try to install the game

The second method requires you to put the console in offline mode, cancel the download, turn on the console and, after successfully installing the game, connect to the network and download the update. All steps are explained one by one.

Step one: Put the console in stand-alone mode

Proceed as follows:

  • Go to the home screen and press the controller’s menu button.
  • Then tap Settings
  • Then click on Network
  • Finally, click on Disable wireless.


This interrupts the radio link.

Step two: To cancel downloading the update

The next step is to cancel the download, as this is what caused the problem.

  • Return to the Home screen and select My apps & games.
  • Navigate to the game you are trying to install and make sure it is highlighted.
  • Then press the menu button on the controller.
  • Then click on Cancel.

The download will then be interrupted.

Step three: Turning on the console

  • Before you do anything else, remove the disc from your Xbox
  • The next step is to turn off the console. To do this, hold down the Xbox button on the controller for about ten seconds until the console turns off.
  • Then turn the console back on (by pressing the Xbox button on the console or the Xbox button on the controller).

If you do this, you will see a startup animation when you restart the console. If you don’t see it, follow these steps again (and make sure your console is completely off).


Step four: Install the game

If your internet connection is still down, follow the steps to reinstall the game. If you do not disconnect from the Internet at this time, the upgrade process may restart and interrupt the installation process.

Wait until the game is fully installed before proceeding to the next step.

Step 5: Go to the Internet and install the updates

You can now restore your internet connection. You can do this by reconnecting the Ethernet cable to the console if you are using a wired connection.

If you are using a wireless connection, the following steps are required to restore your Internet connection:

  • Make sure you are on the home screen. Press the menu button on your controller
  • Press Settings
  • In the following list, touch Network.
  • Then click on Set up wireless network.
  • Here you will find instructions on how to reconnect your Xbox One to the internet. Just follow them.

Once the internet is enabled, the game updates are downloaded and installed without any problems.

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Frequently Asked Questions

Why does it keep saying installation stopped on Xbox one?

I don’t know why it’s happening, but it’s really annoying that it keeps saying that whenever I try to install a game on my Xbox One. I’ve tried a lot of things but they don’t work, I’m really frustrated by this. The Xbox One has an installation problem that causes it to constantly fail installation of games and apps – rendering it effectively unusable, and while the problem has been known about for some time, the issue still hasn’t been fixed. Hopefully the hard drive replacement program will take care of the problem, but if not, here’s what you can do to fix the issue yourself.

How do I fix my Xbox One installation disc has stopped?

Discs have been an integral part of Xbox One since the console was first released. However, even the most well-made disc can develop problems. The disc might be dirty, or it might have scratches in it. It might not even be a real disc. Whatever the reason, your Xbox one installation disc has stopped. Fear not, there are some steps you can take to fix your installation disc. Disc read errors are one of those problems that can be really frustrating to deal with, especially when they are encountered during the installation process. This is a frustratingly common issue, and it can occur at any point in the installation process, including the main menu, when downloading or installing an update or when you are trying to stream content from the disc.

Why is my Xbox not installing?

If you are having trouble with your new Xbox not installing properly, there are a few things you can try to resolve the issue. First of all, check the disc for scratches. This is a very common reason why the game won’t install. The Xbox One is a pretty sturdy system, but even it can’t fight the good fight against a scratched disc. There are some customers who have experienced the installation issue while playing games on their Xbox. Though there is no specific error code showing during the installation process, it will automatically stop, refuse to proceed further, and stuck in the process.

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